The technological advancements witnessed in the recent decade have changed how businesses operate by a considerable margin. Therefore, online booking websites have emerged as a credible channel connecting service users to service providers. Booking websites generally use an online booking system which helps customers to book and pay for a service or product directly through the website. The advantage of booking websites for customers is their convenience.
Businesses also benefit in the management of various processes starting from the customer’s intention to book a service or product to the selection of a particular date and time for the booking as well as making payments for the booking. Therefore, booking websites will be able to reduce workloads on the business staff and also ward off any concerns related to double bookings.